As a new year begins, new hopes, dreams, and resolutions become clear. We at Beach Eye Care vow to provide the highest level of service to our patients, our employees, our vendors, our families, and the community. The guidelines CARE, COMPASSION, and CONCERN, drive us to achieving this high level of service and communication. We have grown to see our family as a high-tech, high-touch group because that’s what we believe in, caring for our patients, and staying above the ever-changing technological curve.
It’s time to start thinking about the future…..and questions arise. What makes a patient happy? How do we continue to exceed our patients’ expectations? What’s next in our quest for the best? Why does our staff love their jobs? What more can we do for our community?
Sure all these questions have specific answers, but within rests one overall theme…Beach Eye Care CARES, and this “care” in Beach Eye Care goes beyond just eye care.
What makes patients happy? Closing in on our 100,000th patient, we strive to care for each and every individual patient, because that’s what they are, individuals. The doctors and staff marvel in the ‘relationship’: relationships with patients, relationships with referring and co-managing doctors, and relationships internally, creating a cyclical ring of lasting personal connections that last forever…
“I cannot say enough good things about Beach Eye Care AND the staff. The experience (LASIK) was a life changing one. Everybody was caring, kind and very professional. It was an amazing experience. THANK YOU ALL!!!”
– Jay B.
How do we continue to exceed our patients’ expectations? Improving patient service is and always will be our focus. We care…perfecting that ‘relationship’ is our goal…
“I was very impressed that when I had a question late at night, I was able to call the Beach Eye Care phone number and be connected with an Ophthalmologist. I was very impressed and pleased.”
– Timothy B.
How do we continue our quest for the best? We work hard to remain a digital pioneer, solidifying our place on the cutting edge of clinical technology – in order for our patients to benefit from proven technological advances. Whether it’s the adoption of the latest in laser technology, upgrading and adding diagnostic and testing devices, or streamlining our patient flow processes through electronic means, we don’t miss a beat. With the medical industry bursting towards electronic medical records, rest assured that Beach Eye Care has been practicing ‘paperless’ closing in on a decade. Bottom line…..it’s not just that we are on the cutting edge, our patients are…..and again…..High-Tech, High-Touch.
“Everyone on your staff was very professional and kind. I even got an email and text message wishing me a happy birthday! I was very pleased with my experience, and I have already recommended you to my friends. Thank you… I can see!!”
– Christina S.
Why does our staff love their jobs? Comprised of experienced and certified ophthalmic and optometric technicians, certified contact lens specialists, licensed opticians, an excellent reception group coupled with a top-notch communication and scheduling department, our staff has one goal – improving patients’ eyesight with care. With optometry and ophthalmology as evolving sciences, our staff stays motivated to learn, stays excited to please, and stays upbeat to support one another.
“Overall, I really love the service I have and continue to receive from Beach Eye Care from the receptionists, up to the doctors. I will always recommend Beach Eye Care to everyone I know. I don’t even mind driving from Fort Eustis to Virginia Beach because the care you receive from the professionals at Beach Eye Care is definitely worth the drive.”
– Jessica S.
What more can we do for the community? The caring doesn’t stop inside the walls of Beach Eye Care. The doctors and staff are heavily involved in the community. From national and local philanthropies to event sponsorships, Beach Eye Care and its staff jump at the chance to help. Delve into our web pages to take a glimpse of our varied community endeavors.
The point to all this is that Beach Eye Care cares about more than just your eyes. We care about providing patients the best experience possible, we care about the well-being and progression of our staff, and most importantly, we care about YOU and we care about the community. Not many practices can boast about these, so do your research and come see our family in hopes of developing that long-standing personal relationship we have to offer.
– Chris Wooldridge
Director of Information Technology and Marketing